Produced by Almex System Technology Asia
Self Service Kiosk is getting more common in the current digital era and it can enhance your daily operation efficiency as well as customer satisfaction.
Almex's brand kiosk has been introduced to more than 600 hotels and it is rated as No.1 Kiosk in Japan market.
Let us know your issues and requirements.
We and our solution partner, ASTA will support hoteliers not only by technology but together with "OMOTENASHI (Hospitality)" mind.
Guest journey starts upon their arrival at your hotel but waiting in a long line at the front desk can affect guest satisfaction and first impression of your hotel.
Eliminate front desk queues and help make travel more enjoyable by offering a seamless check-in process and efficient guest service.
Self Service is not taken as a step towards the dehumanization of hospitality, but rather a way to make human touch-points more personalized and intentional.
Of course kiosk cannot deliver a flexible service as a human but your hotel staff who are freed from the confines of front desk lines and operational hang-ups absolutely can.
Kiosk allows you to optimize resource allocation as it can replace the late shift staff to support late night check-ins, peak and off season or sudden absence of staffs.
It can operate to support your guests 24/7.
Moreover, you can prepare backup plan for your business when unforeseen circumstances happened, such as pandemic or economic crisis.
Self service kiosk can expedite 80% of such routine tasks and it is connected with PMS at the real-time.
Interested? Let's explore by this video how it works!
Capable to handle almost all check-in/out and walk-in guests including personal verification process and assignment of encoded keycards. All transaction data is synced with your hotel PMS at the real time.
We will endeavour to offer comprehensive integration with the hotel management systems in order to enable real-time system communication. This allows seamless and stressless check-in/out process.
Standard display languages & Voice guidance are available in English, Bahasa Malaysia, Japanese, Chinese. You may add-on other languages too! Avoid misunderstandings caused by language barrier and make your guest's check-in/out experience to a pleasant one.
Kiosk collects fees via various payment modes such as Credit Card, Debit Card, E-wallets (e.g. Alipay, Grabpay, Touch n'go, Boost, etc) and even by cash if you install cash recycling machine. Seamless payment process saves your staff and guest time.
Monitoring of kiosk operation status and configuration setting can be done with controller PC at your back office. You can switch the kiosk to business mode/ change functions, check quantity of keycards, guest information, payment history, transaction report, etc.