VINX MALAYSIA Sdn.Bhd.
With 30 Years of Experience in the Retail Industry We are committed to support your business success through innovative IT solutions.
About us
History and Main Achievements of VINX Malaysia
Experience in Retail IT
VINX has knowledge and experience based on more than 30 years in Japan and 10 years in Malaysia and ASEAN. Leave it to us for in-store IT, POS deployment and operation.
Reliable IT Services
We provide high quality and reliable IT services with speedy responses and clear explanations of service content and costs, which only a Japanese company can provide. As an IT partner, we support you on behalf of your IT department.
IT Services best suited for you
We select and provide appropriate products and services according to your business requirements and operation style. From applications to infrastructure, we offer the best solution for our customers.
Operation with high effectiveness
We design operations and monitor user and system operation to ensure that users can continually use the system appropriately after implementation. This will ensure the effectiveness of your IT investment.
Solution
Store IT Roll-out & Operation Support
We offer comprehensive IT procurement and setup services for store openings in Malaysia, from consulting to service selection, implementation and operation, tailored to meet individual business needs. We support end-to-end as a one-stop service provider.
- Services details
- IT device and software selection, procurement and setup.
- Introduction and installation of POS, CCTV and digital signage.
- Construction of store WAN and LAN.
- Operational monitoring of POS, CCTV and network.
- Helpdesk (24/365 options available).
- Onsite support (available throughout Malaysia).
Retail Enterprise System Monitoring/Helpdesk/Operation
We provide 24/7 basis operation/monitoring services for retail applications and infrastructure, and helpdesk support for multiple countries in English and Japanese.
- Services details
- Application operation/monitoring.
- Server and network operation/monitoring.
- Responding to inquiries via email or ticketing system.
- Escalation to vendors.
- Regular reports or reporting.
AI checkout solution “BakeryScan”
BakeryScan is AI checkout solution developed by Brain Inc. in Japan, and more than 1,200 units are in operation in 500 bakery shops. It resolves the problems of hiring and training cashiers, streamlining cashier work, and reducing queues.
VINX Malaysia is the exclusive distributor of BakeryScan for ASEAN region. We provide monitoring service of the recognition rate for all stores, and it enables continuous operation with a high recognition rate.
Automatic order planning “MDware”
MDware is the automated system for calculating order quantities developed by VINX, and we provide it for more than 5,000 stores in 65 companies. It will improve profit by minimizing the management costs of too much stocks and opportunity losses due to out of stocks.
VINX Malaysia expands it to ASEAN region and contribute to resolve an issue of ordering.
AI-Scan customized solution
We provide AI image analysis solutions that utilize AI-Scan technology from Brain Inc. (Japan) in the ASEAN region. We automate tasks such as product inspection and item counting that are done manually with a scanner similar to BakeryScan for not only retails but also a variety of business field.
VINX Malaysia supports business improvement by AI through POC with customers in collaboration with Brain.
Hotel Kiosk
Hotel Kiosk is the automatic self check-in/check-out system developed by ASTA (Almex System Technology Asia). It can resolve the long queue on the counter and provide better guest service.
VINX Malaysia is a dealer of ASTA and contribute the improvement of hotel operation.
Comprehensive IT coordination for business site (Offices, factories, etc.)
We support the procurement and setup of IT equipment/network services at your business site (offices, factories, etc.) in Malaysia. We provide Japanese-quality IT outsourcing services that can replace your IT department at a lower cost than hiring IT specialists.
- Services details
- Survey of IT and security environments IT equipment and software selection, sales and setup Construction of office WAN and LAN Helpdesk and on-site support Escalation to vendors
Store Opening & Operation Support
We offer comprehensive IT procurement and setup services for store openings in Malaysia, from consulting to service selection, implementation and operation, tailored to meet individual business needs. We support end-to-end as a one-stop service provider.
- IT device and software selection, sales and setup.
- Introduction and installation of POS, CCTV and digital signage.
- Construction of store WAN and LAN.
- Operational monitoring of POS, CCTV and network.
- Helpdesk (24/365 options available)
- Onsite support (available throughout Malaysia)
Global Helpdesk
We provide helpdesk services in English and Japanese for retails in several countries. Handled by a team with retail IT background know-how. We not only accept helpdesk inquiries, but we also provide support that requires simple judgment.
- IT device and software selection, sales and setup.
- Responding to inquiries via email or ticketing system
- Escalation to vendors.
System Operation / Monitoring
We provide operation/monitoring services for various applications and infrastructure for chain stores and businesses with multiple locations. (available for 24/365)
- IT device and software selection, sales and setup.
- Application operation/monitoring.
- Server operation/monitoring.
IT support at based location (offices, factories, etc.)
We support the purchase and setup of IT equipment/network services at your base location (offices, factories, etc.) in Malaysia. We provide Japanese-quality IT outsourcing services that can replace your IT department at a lower cost than hiring IT specialists.
- Services Offering
- Responding to inquiries via email or ticketing system.
- Survey of IT and security environments.
- IT equipment and software selection, sales and setup.
- Construction of office WAN and LAN.
- Helpdesk and on-site support.
MDware Automatic Order planning
We are introducing an automated system for calculating order quantities that does not require precise inventory management. It will improve profit by minimizing the management costs of too much stocks and opportunity losses due to out of stocks.
- Services Offering
- MDware license sales.
- MDware initial installation support, operation support.
BakeryScan
Bakery was developed by Brain Inc. (Japan) and VINX Malaysia has been appointed as an exclusive distributor of BakeryScan for ASEAN region. We introduce and operate Al automated checkout solutions for bakeries, solving the problems of hiring and training cashiers, streamlining cashier work, and reducing queues.
- Services Offering
- BakeryScan license, hardware sales BakeryScan initial installation support, operation support.
Al Scan Solution
We provide Al image analysis solutions that utilize Al-Scan technology from Brain Inc. (Japan) in the ASEAN region. Using a scanner similar to BakeryScan, we automate tasks such as product inspection and item counting that are done manually in stores and offices.
- Services Offering
- Al model construction (collaboration with Brain Inc.)
- Al-Scan license, hardware sales.
- Al-Scan initial implementation support, operation support.
Hotel Kiosk
We install and operate an automatic self check-in/check-out system for automating of hotel's business operations.
- Services Offering
- Hotel Kiosk license, hardware sales Hotel Kiosk initial installation support, operation support .